Refund policy

Return & Refund Policy

Last Updated: September 15, 2026

Thank you for shopping with Miami Global Grain Industries LLC (dba Blue Heron Biohacking®). Because our products are fresh, artisanal baked goods, we adhere to strict food safety guidelines and Florida state regulations regarding perishable items.

1. All Sales are Final (Perishable Goods Policy)

In accordance with Florida Statute § 501.142, food products and perishable goods are exempt from standard statutory return requirements. We do not accept physical returns of bread, baked goods, or food items once they have left our facility or been picked up/delivered.

2. Damaged, Defective, or Incorrect Orders

Your satisfaction and safety are our top priorities. If there is an issue with your order (e.g., damaged package, wrong item, or quality concern upon arrival):

  • Notification Window: You must contact us within 24 hours of receiving your order or picking it up.

  • Proof Required: Please email us at mggillc@gmail.com with your order number, a clear photo of the damaged/defective product, and a brief description of the issue.

  • Resolution: Upon review and verification, we will happily offer:

    • A replacement of the item at no extra cost, OR

    • Store credit for future purchases, OR

    • A partial or full refund credited back to your original payment method.

3. Order Cancellations & Custom Orders

  • Standard Orders: Orders can be canceled for a full refund up to 24 hours before the scheduled pickup or dispatch time.

  • Custom / Bulk Orders: Custom baking orders require cancellation notice at least 48 hours in advance. Deposits or payments for custom orders canceled with less than 48 hours' notice are non-refundable once production or ingredient prep has begun.

4. Unclaimed Pickups & Incorrect Shipping Information

  • Local Pickup: Items not picked up on the selected date will be held for 24 hours. After this period, unclaimed perishable products will be discarded for food safety reasons and are non-refundable.

  • Shipping Errors: We are not responsible for delivery delays or failed deliveries resulting from incorrect shipping addresses provided by the customer.

5. Contact Us

If you have any questions regarding your order or our Refund Policy, please contact our support team:

  • Email: mggillc@gmail.com

  • Phone: 5615452484

  • Address: 150 NW 16th Street, Boca Raton, FL 33432